RETURNS AND CLAIMS

 

RETURNS

 

The return can be made within 30 days from the purchase. If you want to return any ordered products, please let us know by sending us a filled out return form.



The cost of returning the order to the store is paid for by the Customer.



The filled out form should be returned with the receipt, the order and all additional items sent with the order to this address:

Smartino Sp. z o.o.
ul. Ruczaj 89
02-997 Warsaw Poland
or write to: bok@lamillou.com
 

COMPLAINTS AND CLAIMS

 

If the purchased product does not meet your expectations, you can fill out a complaint form.

The complaint will be handled within 14 days from the day we receive it.
We will inform you by e-mail, or by telephone about the proposed solution to the problem.

 

If the claim is justified, we will replace the defective product with a new one (free of any and all defects), or we will remove the defect entirely.

 

EXCHANGE

 

To exchange a product please let us know by filling out the exchange form.


The filled out form should be sent to us along with the receipt and the returned order to the following address:

Smartino Sp. z o.o.
ul. Ruczaj 89
02-997 Warszawa
bok@lamillou.com
Baner promocyjny
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